This module instructs FSPs to prepare their technology and environment, and to enroll and prepare families for virtual services, whether delivered by phone, interactive video software or both. The module includes information about making the initial contact virtually, establishing a relationship with families and virtually enrolling families.
Learning Objectives:
- Describe the important elements of readiness for virtual service delivery through the lens of the FSP, such as technology, environment, self-care.
- Demonstrate strategies for managing the enrollment process into virtual service delivery.
- Identify your orientation speech for virtual service delivery.
- Describe the elements of family readiness for virtual service delivery.