The Nuts and Bolts of Family Support Practice

Explore the fundamentals of family support practice, including: quality improvement initiatives and the tools and methods used to implement them, strategies to enhance the relationship with their supervisor and how policies and procedures underpin family support work.

Learning Objectives:

  1. Identify the principles, benefits, tools and methods of quality improvement projects
  2. Apply knowledge of the PDCA (Plan-Do-Check-Act) model to improve processes
  3. Identify and engage in strategies to build a strong partnership with a supervisor
  4. Understand different personality types and effective communication strategies for each type
  5. Understand the difference between policies and procedures and the role each plays
  6. Identify and appropriately use agency assets